Frequently Asked Questions are used to provide additional information and/or statutory guidance not found in State Medicaid Director Letters, State Health Official Letters, or CMCS Informational Bulletins. The different sets of FAQs as originally released can be accessed below.
Frequently Asked Questions
What browsers are compatible with MACPro?
| Browser | Comments |
| Microsoft Internet Explorer 11, 10, 9, and 8 |
Microsoft Internet Explorer 10, 9, and 8 are depreciated and will not be supported in a future release of MACPro. Microsoft Internet Explorer 11 is supported on Windows 8.x tablet. |
| Mozilla Firefox | Mozilla Firefox updates automatically. MACPro supports the most recent stable version of Mozilla Firefox. |
| Google Chrome | Google Chrome updates automatically. MACPro supports the most recent stable version of Google Chrome. |
| Apple Safari | Apple Safari is only supported on Mac operating systems. |
FAQ ID:92846
SHARE URLIs there spell check in MACPro?
The spell check function is determined by your web browser and is not a feature within MACPro itself. Within Internet Explorer, there is an option to turn spelling correction on or off.
- Under "Settings," choose the "Programs" tab and then select "Manage add-ons."
- On the left hand tool bar, there is a "Spelling Correction" Add-on Type. There is a box labeled "Enable Spelling Correction" that can be selected.
- Select "Enable spelling correction".
FAQ ID:92851
SHARE URLHow do I view approved State Plan Content with current, previous, or future effective dates?
Under the "Records" tab, select "Medicaid State Plan". Next, search for a state using the search feature in the left panel. Select the blue link for your State Plan. On the next screen you will be able to see past, current and future Health Homes Programs.
FAQ ID:92856
SHARE URLWhat main functions can my role perform?
| Primary Role | Definition |
| CMS Package Disapprover (PD) |
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| Office of Strategic Operations & Regulatory Affairs (OSORA) |
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| CMS Senior Management (SrMGR) |
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| CMS Package Approver (PA) |
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| CMS Point of Contact Administrator (POC Admin) |
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| Subject Matter Expert (SME) |
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| Submission Review Team (SRT) |
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| CMS Point of Contact (CPOC) |
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| Report Administrator (RA) |
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| Subscriber (SUB) |
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FAQ ID:92861
SHARE URLWhat does it mean if the State allows CMS to view?
The State has the option to allow CMS to view the information in a submission package prior to submission informally by using the "Allow CMS to View" functionality. The CMS Point of Contact, Submission Review Team, and Subject Matter Expert have the ability to view these submission packages once the state has initiated the function. Please Note: This option will permit the CMS review team to see the screens in this submission package as they appear currently. It does not cause the package to be submitted as Draft or Official, and does not start a CMS review clock. Validation of the screens is not required. States must notify their CMS contact that viewing is available; MACPro does not notify CMS staff. States can deselect this option at any time
To access the submission package, go to the "Records" tab and then select "Submission Packages". Next select the link to the submission package and then in the left panel, select "Reviewable Units". You may then select the blue links to each Reviewable Unit to view the data entered by the state.
FAQ ID:92866
SHARE URLHow do I apply for (or renew) Medicaid or CHIP?
Your state will determine if you qualify for Medicaid. Contact your state for renewal or application information.
FAQ ID:93381
SHARE URLWho can tell me if I am eligible for Medicaid?
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Since Medicaid is administered by the Medicaid agency in your state, eligibility may vary from one state to another. Contact your state Medicaid Agency with questions, or see if you qualify by applying. CMS is the federal agency that works with state Medicaid agencies to make sure they comply with federal laws and regulations.
FAQ ID:94506
SHARE URLI want to apply for Medicaid or get coverage for my child. Who do I contact?
Your state will determine if you qualify for Medicaid. Contact your state for renewal or application information.
FAQ ID:94516
SHARE URLI want to talk to someone at the federal level. Who do I contact?
State Medicaid and CHIP agencies have the primary responsibility for operation of the Medicaid and CHIP programs and they are your first and primary resource for assistance with your Medicaid and CHIP related questions, particularly as it relates to your eligibility status or benefits. If you have already contacted your State Medicaid Agency, you may contact the Centers for Medicare and Medicaid Services as follows:
Toll-Free: 877-267-2323
Local: 410-786-3000
TTY Toll-Free: 866-226-1819
TTY Local: 410-786-0727
Medicaid.gov Mailbox: Medicaid.gov@cms.hhs.gov
FAQ ID:94561
SHARE URLWho should be contacted with questions?
If there are questions or problems related to the system/website, please contact the MACPro Help Desk staff via email to MACPro_HelpDesk@cms.hhs.gov. If there are questions regarding the quality measure content or reporting please contact MAC Quality TA via the contact link at the bottom of the screen or by email to MACQualityTA@cms.hhs.gov.
FAQ ID:92726
SHARE URL
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