Frequently Asked Questions

Email the MACPro Help Desk at MACPro_HelpDesk@cms.hhs.gov.

FAQ ID:92741

The system automatically times users out and sends an error message when a user does not navigate the application within 60 minutes. When a 'Session Timed Out' error message appears, a loss of data may occur. Therefore, it is recommended to continually save your work every ten minutes.

Please take special note, writing in a text box for 60 minutes does not count as refreshing the page. You must select save or navigate through the application to avoid being timed out.

FAQ ID:92746

Once you upload a document, the system redirects you to a loading page. On this page there should be a green button labeled "Refresh". If it takes more than several minutes to upload your document you may hit the "Refresh" button. Do not navigate away from this page, otherwise it could cause a delay in the submission package process.

FAQ ID:92751

A validation error occurs when additional information is required for certain fields on a page. To avoid a validation error, enter in all required information before attempting to validate reviewable Unit data. For many screens this will occur upon selecting a button located towards the bottom of the page to validate your entries.

FAQ ID:92756

State users (State Editor, State Point of Contact, and State Director) should coordinate their access requests with the State System Administrator.

FAQ ID:92761

CMS Users should coordinate their access requests with either the CMS Role Approver or CMS System Administrator.

FAQ ID:92766

To request an additional role, navigate to My User Profile under the Records tab. After clicking the link to your name, on your profile, there is a button to "Add or Modify roles" in the upper right corner. This will give you access to modify your user profile to add additional roles or attributes. Further detailed instructions can be found on Medicaid.gov (https://www.medicaid.gov/state-resource-center/medicaid-and-chip-program-portal/medicaid-and-chip-program-portal.html)

FAQ ID:92771

Information on how to use the EIDM Portal can be found at https://portal.cms.gov/wps/portal/unauthportal/faq. If you would like information on how to register an EIDM ID for MACPro purposes or request access to MACPro via EIDM please refer to the EIDM Instructions for MACPro Users at https://www.medicaid.gov/state-resource-center/medicaid-and-chip-program-portal/downloads/eidminstructionsmacprousers.pdf.

FAQ ID:92776

If you attempt to enter MACPro at the link https://macpro.cms.gov  and you receive an error message that indicates "Access denied. You are not authorized to access this page", this indicates that you do not have the proper accesses in EIDM. All MACPro users must have an EIDM ID and access to MACPro through EIDM by way of an EIDM role. For more information on registering an ID and requesting MACPro access in EIDM please refer to the EIDM instructions for MACPro users at https://www.medicaid.gov/state-resource-center/medicaid-and-chip-program-portal/downloads/eidminstructionsmacprousers.pdf.

FAQ ID:92781

If you attempt to access the EIDM Portal (https://macpro.cms.gov ) or MACPro (https://macpro.cms.gov ) and receive a blue screen noted as an "Oracle Error", please try the following steps to resolve your issue:

If you are clicking on a bookmarked link, manually type the link to the EIDM Portal or MACPro. You may also attempt to copy and paste. After doing so, re-bookmark the link.

Attempt to clear your cache using your browser's Options.

Verify that you are not using Internet 8-10. If you are not, attempt to use a different browser such as Chrome or Firefox.

FAQ ID:92786