Frequently Asked Questions are used to provide additional information and/or statutory guidance not found in State Medicaid Director Letters, State Health Official Letters, or CMCS Informational Bulletins. The different sets of FAQs as originally released can be accessed below.
Frequently Asked Questions
What main functions can my role perform?
| Primary Role | Definition |
| CMS Package Disapprover (PD) |
|
| Office of Strategic Operations & Regulatory Affairs (OSORA) |
|
| CMS Senior Management (SrMGR) |
|
| CMS Package Approver (PA) |
|
| CMS Point of Contact Administrator (POC Admin) |
|
| Subject Matter Expert (SME) |
|
| Submission Review Team (SRT) |
|
| CMS Point of Contact (CPOC) |
|
| Report Administrator (RA) |
|
| Subscriber (SUB) |
|
FAQ ID:92861
SHARE URLWhat does it mean if the State allows CMS to view?
The State has the option to allow CMS to view the information in a submission package prior to submission informally by using the "Allow CMS to View" functionality. The CMS Point of Contact, Submission Review Team, and Subject Matter Expert have the ability to view these submission packages once the state has initiated the function. Please Note: This option will permit the CMS review team to see the screens in this submission package as they appear currently. It does not cause the package to be submitted as Draft or Official, and does not start a CMS review clock. Validation of the screens is not required. States must notify their CMS contact that viewing is available; MACPro does not notify CMS staff. States can deselect this option at any time
To access the submission package, go to the "Records" tab and then select "Submission Packages". Next select the link to the submission package and then in the left panel, select "Reviewable Units". You may then select the blue links to each Reviewable Unit to view the data entered by the state.
FAQ ID:92866
SHARE URLWho should be contacted with questions?
If there are questions or problems related to the system/website, please contact the MACPro Help Desk staff via email to MACPro_HelpDesk@cms.hhs.gov. If there are questions regarding the quality measure content or reporting please contact MAC Quality TA via the contact link at the bottom of the screen or by email to MACQualityTA@cms.hhs.gov.
FAQ ID:92726
SHARE URLHow do I add new users to the system?
User Management is a feature in MACPro that works in conjunction with the CMS EIDM user identification and authentication system. To request access to the MACPro application, a user must first go to the Enterprise Identity Management Portal (EIDM: https://portal.cms.gov ) and create an EIDM ID. Once an ID is created, the user must request access to the MACPro application by way of an EIDM role. Once their EIDM role request is approved, they may access MACPro via the link https://macpro.cms.gov and enter their newly created EIDM credentials to log in. Once in MACPro, the user must request their MACPro roles and attributes via My User Profile under the Records tab. MACPro user role requests are approved by the State System Administrator, CMS System Administrator, or CMS Role Approver. Further detailed instructions can be found in the reference documents posted to Medicaid.gov (https://www.medicaid.gov/state-resource-center/medicaid-and-chip-program-portal/medicaid-and-chip-program-portal.html).
FAQ ID:92731
SHARE URLDo I have to log out of the system when I am finished working in the application and want to exit the system?
Yes, before logging out, save any information you have entered. Select the Logout link when you're finished with the application site and then close your browser. By doing so, you prevent others from potentially gaining access to your application in your absence.
FAQ ID:92736
SHARE URLI locked myself out of my account, what should I do?
What does the error message "Session Timed Out" mean?
The system automatically times users out and sends an error message when a user does not navigate the application within 60 minutes. When a 'Session Timed Out' error message appears, a loss of data may occur. Therefore, it is recommended to continually save your work every ten minutes.
Please take special note, writing in a text box for 60 minutes does not count as refreshing the page. You must select save or navigate through the application to avoid being timed out.
FAQ ID:92746
SHARE URLI uploaded a document but it is taking a while to save, what should I do?
Once you upload a document, the system redirects you to a loading page. On this page there should be a green button labeled "Refresh". If it takes more than several minutes to upload your document you may hit the "Refresh" button. Do not navigate away from this page, otherwise it could cause a delay in the submission package process.
FAQ ID:92751
SHARE URLWhat is a validation error?
A validation error occurs when additional information is required for certain fields on a page. To avoid a validation error, enter in all required information before attempting to validate reviewable Unit data. For many screens this will occur upon selecting a button located towards the bottom of the page to validate your entries.
FAQ ID:92756
SHARE URLWho controls state user access in MACPro?
State users (State Editor, State Point of Contact, and State Director) should coordinate their access requests with the State System Administrator.
FAQ ID:92761
SHARE URL
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