Frequently Asked Questions

Frequently Asked Questions are used to provide additional information and/or statutory guidance not found in State Medicaid Director Letters, State Health Official Letters, or CMCS Informational Bulletins. The different sets of FAQs as originally released can be accessed below.

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I received an unexpected error message, what should I do?

March 1, 2016

Take a screenshot (Ctrl+PrtScn [PC]) of the message you see and send an email to the MACPro Help Desk atMACPro_HelpDesk@cms.hhs.gov. (MACPro underscore Help Desk). Two ways to avoid unexpected error messages are:

Never use the browser back and forth arrows to navigate through MACPro; and
Do not remain inactive on MACPro for more than sixty minutes.
Always log out when exiting MACPro or EIDM.
If you are clicking a bookmarked link to access either MACPro or EIDM, try manually typing the link or copying and pasting the link.
Try refreshing your screen or clearing your cache. You can clear your cache in your browser's Options. (If you need guidance on clearing your cache, please contact the MACPro Help Desk at MACPro_HelpDesk@cms.hhs.gov.)

FAQ ID:92841

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