Medicaid and CHIP Renewals Outreach and Educational Resources

CMS has created materials and resources to help people with Medicaid or Children’s Health Insurance Program (CHIP) renew their health coverage or find other coverage options.

Want to learn more about your state’s Medicaid program? Find contact and enrollment information.

Medicaid and CHIP Renewal Materials

CMS wants to make sure people continue to have health care coverage, whether through Medicaid, CHIP, Medicare, HealthCare.gov (through the Affordable Care Act), or employer-sponsored coverage. Partners can use these materials to help share information about Medicaid and CHIP renewals with the communities they serve. Below you’ll find materials, toolkits, and resources to help educate people about Medicaid and CHIP renewals and how to transition to another coverage option.

This webpage was refreshed fall 2024.

General Renewal Materials

• Partner Tip Sheet (English and Spanish): Use this tip sheet to help people with Medicaid or CHIP renew their coverage or find other health insurance if they’re no longer eligible for Medicaid or CHIP.
• Health Care Options Fact Sheet (English and Spanish): Use this fact sheet to educate people on four things to know about their health care options. Additional translations coming soon!
• Drop in Article for People who Lost Medicaid or CHIP (English and Spanish): Use this article for listservs, newsletters, and other outreach resources to educate people about what to do if they have lost Medicaid or CHIP.
• Training Slides for Partners to Use: How to Help Medicaid and CHIP Enrollees Renew Coverage or Find Other Coverage Options. Use this slide deck and talking points to educate communities about yearly Medicaid and CHIP renewals. These slides cover what people enrolled in these programs need to do to renew their coverage with their state Medicaid or CHIP office, or how they can find other health coverage if they are no longer eligible for coverage with Medicaid or CHIP.

Toolkits

• Reaching Children and Families in School-Based and Early Education and Care Settings:  Education and early education professionals can use this toolkit to educate parents and families about what is happening right now with Medicaid and CHIP.
• Faith-Based Toolkit: Faith-based organizations can use this toolkit to share important Medicaid and CHIP information with their congregations, communities, and people they serve.
• Patient-Centered Messaging for Clinical Offices and Health Care Settings: Clinical offices and health care settings can use this toolkit to help share information about Medicaid and CHIP renewals with patients.

Additional Materials and Resources

Helping People Renew their Medicaid or CHIP Coverage

General Materials

• Postcard (English and Spanish): Use this postcard to educate people on what steps they should take to prepare to renew their Medicaid or CHIP coverage when it is time.
• Conference Card (English and Spanish): Hand out this small two-sided conference card to help people renew their Medicaid or CHIP coverage in your state.
• Medicaid Basics for Partners: Medicaid Eligibility, Enrollment, and Renewals: Partners can use this handout to share information and answer common questions about Medicaid eligibility, enrollment, and renewals.

Provider Materials

• Full Page Graphic: Healthcare professionals can use this tool when speaking with patients to help them renew their Medicaid or CHIP coverage.
• Half Page Graphic: Healthcare professionals can use this tool to speak with patients about renewing Medicaid.

Helping People Who Have Lost Medicaid or CHIP Coverage

• Medicaid Fair Hearings Partner Resource: Partners can use this handout to help people understand the Medicaid fair hearings process if they think their Medicaid eligibility determination was wrong.
• Partner Tip Sheet (English and Spanish): Use this tip sheet to help people with Medicaid or CHIP renew their coverage or find other health insurance if they’re no longer eligible for Medicaid or CHIP.
• Health Care Options Fact Sheet (English and Spanish): Use this fact sheet to teach people four things to know about their health care options. Additional translations coming soon!
• HealthCare.gov Postcard (English, Spanish, Chinese, Hindi, Korean, Tagalog, Vietnamese): Use this postcard to help people learn about low-cost, quality health coverage through the Health Insurance Marketplace® at HealthCare.gov.
• Medicare Special Enrollment Period (SEP) Fact Sheet (English and Spanish): Use this fact sheet to help people find out if Medicare coverage is an option.
• Tear Off Pad (English and Spanish): Use this tear off pad to remind people of 3 things to do after losing coverage.
• Drop in Article for People who Lost Medicaid (English and Spanish): Use this article for listservs, newsletters, and other outreach resources to educate people about what to do if they have lost Medicaid or CHIP.

Materials for Children and Families

• Postcard for Parents with Children Who Have Medicaid or CHIP  (English and Spanish): Use this postcard to help families keep coverage for their children.
• Fillable Postcard for Children with Medicaid or CHIP (English and Spanish): Customize this postcard with state Medicaid information to help families keep coverage for their children.
• Slide Deck on Outreach to Families and Children on Medicaid Renewals: Community groups are encouraged to use this slide deck and talking points in their outreach to children and families about what is happening right now with Medicaid and CHIP.

Schools, organizations, and other partners can use these toolkits and graphics to educate families about Medicaid and CHIP as students start a new school year. 

•    Connecting Kids to Coverage National Campaign Back-to-School Resources
•    Connecting Kids to Coverage National Campaign Outreach Tool Library

Fraud and Scams Messaging

• Customizable Scam Alerts (English and Spanish): Use these messages to educate people about potential scams and fraud related to Medicaid renewals in your state.
• Social Media (English): Use these social media messages and graphics to educate people about potential scams and frauds related to Medicaid renewals.

Social Media

Share graphics and messages about Medicaid and CHIP renewals on social media platforms.

• Social Media Graphics
• Social Media Messages (English and Spanish)

Product Ordering

Materials about enrolling in health coverage through the Health Insurance Marketplace are available to order for free through the CMS Product Ordering website. If you do not have an account, you will need to request an account on the login page. Once you log into your account, you can select the tab titled “Marketplace” to find materials about Marketplace enrollment, general information, Coverage to Care, and more available for order.