Frequently Asked Questions

The system automatically times users out and sends an error message when a user does not navigate the application within 60 minutes. When a 'Session Timed Out' error message appears, a loss of data may occur. Therefore, it is recommended to continually save your work every ten minutes.

Please take special note, writing in a text box for 60 minutes does not count as refreshing the page. You must select save or navigate through the application to avoid being timed out.

Once you upload a document, the system redirects you to a loading page. On this page there should be a green button labeled "Refresh". If it takes more than several minutes to upload your document you may hit the "Refresh" button. Do not navigate away from this page, otherwise it could cause a delay in the submission package process.

A validation error occurs when additional information is required for certain fields on a page. To avoid a validation error, enter in all required information before attempting to validate reviewable Unit data. For many screens this will occur upon selecting a button located towards the bottom of the page to validate your entries.

State users (State Editor, State Point of Contact, and State Director) should coordinate their access requests with the State System Administrator.

CMS Users should coordinate their access requests with either the CMS Role Approver or CMS System Administrator.

To request an additional role, navigate to My User Profile under the Records tab. After clicking the link to your name, on your profile, there is a button to "Add or Modify roles" in the upper right corner. This will give you access to modify your user profile to add additional roles or attributes. Further detailed instructions can be found on Medicaid.gov (https://www.medicaid.gov/state-resource-center/medicaid-and-chip-program-portal/medicaid-and-chip-program-portal.html)

If you attempt to access the EIDM Portal (https://macpro.cms.gov ) or MACPro (https://macpro.cms.gov ) and receive a blue screen noted as an "Oracle Error", please try the following steps to resolve your issue:

If you are clicking on a bookmarked link, manually type the link to the EIDM Portal or MACPro. You may also attempt to copy and paste. After doing so, re-bookmark the link.

Attempt to clear your cache using your browser's Options.

Verify that you are not using Internet 8-10. If you are not, attempt to use a different browser such as Chrome or Firefox.

This capability is still under development. Users do not have the ability to remove roles themselves. If a user would like to remove a role from their MACPro profile, they must contact the MACPro Help Desk at MACPro_HelpDesk@cms.hhs.gov. The help desk will provide you with next steps.

This capability is still under development. Users do not have the ability to perform task reassignment. If a user has sent a task to another user unintentionally or if a user is unable to locate a task, please contact the MACPro Help Desk at MACPro_HelpDesk@cms.hhs.gov. The help desk will provide you with next steps.

Users do not have the ability to deactivate themselves or another user from the MACPro system. If a user would like to be deactivated from the MACPro system, state users must have the State System Administrator contact the MACPro Help Desk at MACPro_HelpDesk@cms.hhs.gov with consent to deactivate said user. If a CMS user needs to be deactivated, contact the MACPro Help Desk at MACPro_HelpDesk@cms.hhs.gov with consent to deactivate said user. The help desk will provide you with next steps.