Frequently Asked Questions are used to provide additional information and/or statutory guidance not found in State Medicaid Director Letters, State Health Official Letters, or CMCS Informational Bulletins. The different sets of FAQs as originally released can be accessed below.
Frequently Asked Questions
Yes, before logging out, save any information you have entered. Select the Logout link when you're finished with the application site and then close your browser. By doing so, you prevent others from potentially gaining access to your application in your absence.
Date: March 1, 2016
Topics:
Medicaid and CHIP Program (MACPro)
Subtopics:
MACPro General
FAQ ID: 92736
Email the MACPro Help Desk at MACPro_HelpDesk@cms.hhs.gov.
Date: March 1, 2016
Topics:
Medicaid and CHIP Program (MACPro)
Subtopics:
MACPro General
FAQ ID: 92741
The system automatically times users out and sends an error message when a user does not navigate the application within 60 minutes. When a 'Session Timed Out' error message appears, a loss of data may occur. Therefore, it is recommended to continually save your work every ten minutes.
Please take special note, writing in a text box for 60 minutes does not count as refreshing the page. You must select save or navigate through the application to avoid being timed out.
Date: March 1, 2016
Topics:
Medicaid and CHIP Program (MACPro)
Subtopics:
MACPro General
FAQ ID: 92746
Once you upload a document, the system redirects you to a loading page. On this page there should be a green button labeled "Refresh". If it takes more than several minutes to upload your document you may hit the "Refresh" button. Do not navigate away from this page, otherwise it could cause a delay in the submission package process.
Date: March 1, 2016
Topics:
Medicaid and CHIP Program (MACPro)
Subtopics:
MACPro General
FAQ ID: 92751
A validation error occurs when additional information is required for certain fields on a page. To avoid a validation error, enter in all required information before attempting to validate reviewable Unit data. For many screens this will occur upon selecting a button located towards the bottom of the page to validate your entries.
Date: March 1, 2016
Topics:
Medicaid and CHIP Program (MACPro)
Subtopics:
MACPro General
FAQ ID: 92756
State users (State Editor, State Point of Contact, and State Director) should coordinate their access requests with the State System Administrator.
Date: March 1, 2016
Topics:
Medicaid and CHIP Program (MACPro)
Subtopics:
MACPro General
FAQ ID: 92761
CMS Users should coordinate their access requests with either the CMS Role Approver or CMS System Administrator.
Date: March 1, 2016
Topics:
Medicaid and CHIP Program (MACPro)
Subtopics:
MACPro General
FAQ ID: 92766
Yes. The certification checklist defines a set of business and technical requirements that a particular Medicaid function must meet. The checklists and criteria are agnostic as to whether the requirements are met by a system built within the Medicaid Agency, a Software-as-a-Service model, a cloud-hosted model, or an ASO model.
Date: November 5, 2015
Topics:
Medicaid Management Information Systems (MMIS)
Subtopics:
MMIS
FAQ ID: 94461
Yes, our milestone review process is fully aligned with MITA. During each milestone review, CMS will verify that the state has considered MITA maturity during system definition, and whether the state is actively moving toward higher MITA maturity as defined in the state's latest MITA State Self-Assessment. Please see 42 CFR 433.112 (b)(11).
Date: November 5, 2015
Topics:
Medicaid Management Information Systems (MMIS)
Subtopics:
MMIS
FAQ ID: 94476
CMS is looking for new innovators in the Medicaid IT space. Please direct inquiries to: mmis_mes_certification@cms.hhs.gov.
Date: March 29, 2015
Topics:
Medicaid Management Information Systems (MMIS)
Subtopics:
MMIS
FAQ ID: 94416