Frequently Asked Questions are used to provide additional information and/or statutory guidance not found in State Medicaid Director Letters, State Health Official Letters, or CMCS Informational Bulletins. The different sets of FAQs as originally released can be accessed below.
Frequently Asked Questions
If you attempt to enter MACPro at the link https://macpro.cms.gov and you receive an error message that indicates "Access denied. You are not authorized to access this page", this indicates that you do not have the proper accesses in EIDM. All MACPro users must have an EIDM ID and access to MACPro through EIDM by way of an EIDM role. For more information on registering an ID and requesting MACPro access in EIDM please refer to the EIDM instructions for MACPro users at https://www.medicaid.gov/state-resource-center/medicaid-and-chip-program-portal/downloads/eidminstructionsmacprousers.pdf.
If you attempt to access the EIDM Portal (https://macpro.cms.gov ) or MACPro (https://macpro.cms.gov ) and receive a blue screen noted as an "Oracle Error", please try the following steps to resolve your issue:
If you are clicking on a bookmarked link, manually type the link to the EIDM Portal or MACPro. You may also attempt to copy and paste. After doing so, re-bookmark the link.
Attempt to clear your cache using your browser's Options.
Verify that you are not using Internet 8-10. If you are not, attempt to use a different browser such as Chrome or Firefox.
This capability is still under development. Users do not have the ability to remove roles themselves. If a user would like to remove a role from their MACPro profile, they must contact the MACPro Help Desk at MACPro_HelpDesk@cms.hhs.gov. The help desk will provide you with next steps.
This capability is still under development. Users do not have the ability to perform task reassignment. If a user has sent a task to another user unintentionally or if a user is unable to locate a task, please contact the MACPro Help Desk at MACPro_HelpDesk@cms.hhs.gov. The help desk will provide you with next steps.
Users do not have the ability to deactivate themselves or another user from the MACPro system. If a user would like to be deactivated from the MACPro system, state users must have the State System Administrator contact the MACPro Help Desk at MACPro_HelpDesk@cms.hhs.gov with consent to deactivate said user. If a CMS user needs to be deactivated, contact the MACPro Help Desk at MACPro_HelpDesk@cms.hhs.gov with consent to deactivate said user. The help desk will provide you with next steps.
MACPro can be accessed at https://macpro.cms.gov.
The Enterprise Portal can be accessed at https://portal.cms.gov . Please note: EIDM is the same as the CMS Enterprise Portal.
Enterprise Identity Management (EIDM) is an identity management and services system that provides users with access to Centers for Medicare and Medicaid Services (CMS) applications. EIDM is located at https://portal.cms.gov/.
The Medicaid and CHIP Program (MACPro) system is a web-based tool for the submission, review, disposition, and management support of Medicaid and CHIP initiatives, including Quality Measures Reporting, State Plan Amendments (SPA), Waivers, Demonstrations, and Advance Planning Documents. MACPro is located at https://macpro.cms.gov.
Please provide the following information to the Help Desk:
- Who is your Internet Service Provider (ISP) and IP address?
- What is your location?
- What component were you using (Quality Measures, Health Homes SPA, etc.)?
- What is the exact time the problem occurred?
- What exactly happened?
- What screen were you on?
- If an error message displayed, please provide a screenshot.
- Did the problem resolve itself? Was a page refresh or application reboot required?
The CMS EIDM Approver would need to contact the Business Owner Point of Contact (POC) for the Medicaid and CHIP Programs that are in MACPro to request verification of the user requesting access. The Business Owner POC may need to get in touch with the relevant Medicaid/CHIP State Agency directly to verify that the user requesting access is valid.