I tried to get into the EIDM Portal/MACPro but received an Oracle Error. What should I do?

If you attempt to access the EIDM Portal (https://macpro.cms.gov ) or MACPro (https://macpro.cms.gov ) and receive a blue screen noted as an "Oracle Error", please try the following steps to resolve your issue:

If you are clicking on a bookmarked link, manually type the link to the EIDM Portal or MACPro. You may also attempt to copy and paste. After doing so, re-bookmark the link.

Attempt to clear your cache using your browser's Options.

Verify that you are not using Internet 8-10. If you are not, attempt to use a different browser such as Chrome or Firefox.