Getting Care Quickly

About This Measure

This measure reports the percentage of respondents who reported that they always, usually, or never/sometimes receive care in a timely manner. Higher response rates for always and usually are better. Lower response rates for sometimes/never are better.

The getting care quickly composite combines responses from two questions asked in the 2014 Nationwide Adult Medicaid Consumer Assessment of Healthcare Providers and Systems (NAM CAHPS) about how often respondents received care in a timely manner:

  1. In the last six months, when you needed care right away, how often did you get care as soon as you needed?
  2. In the last six months, how often did you get an appointment for a check-up or routine care at a doctor's office or clinic as soon as you needed?

The NAM CAHPS survey interviewed a representative sample of adults ages 18 and older enrolled in Medicaid during October 2013 through December 2013. Many states conduct their own CAHPS surveys as part of the Adult Core Set.

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Small multiples bar chart with the values:

State Always Usually Never + Sometimes
Alabama 61% 20% 19%
Arkansas 59% 23% 18%
Arizona 53% 26% 22%
California 49% 24% 27%
Colorado 51% 27% 23%
Connecticut 53% 25% 23%
Dist. Of Col. 57% 22% 21%
Delaware 62% 21% 17%
Florida 57% 23% 20%
Georgia 62% 21% 17%
Hawaii 53% 25% 21%
Iowa 57% 26% 17%
Idaho 58% 25% 17%
Illinois 56% 25% 19%
Indiana 58% 25% 17%
Kansas 59% 25% 16%
Kentucky 60% 24% 16%
Louisiana 59% 21% 21%
Massachusetts 58% 24% 17%
Maryland 55% 25% 19%
Maine 56% 29% 16%
Michigan 57% 25% 18%
Minnesota 58% 28% 14%
Missouri 58% 26% 16%
Mississippi 63% 20% 17%
Montana 57% 27% 16%
North Carolina 60% 23% 17%
Nebraska 61% 25% 14%
New Jersey 55% 26% 19%
New Mexico 53% 25% 22%
Nevada 53% 24% 23%
New York 54% 23% 22%
Ohio 56% 26% 18%
Oklahoma 58% 25% 17%
Oregon 50% 28% 22%
Pennsylvania 61% 23% 15%
Rhode Island 61% 24% 15%
South Carolina 56% 23% 21%
South Dakota 58% 25% 17%
Tennessee 60% 23% 17%
Texas 55% 21% 24%
Utah 55% 28% 17%
Virginia 58% 25% 17%
Vermont 59% 26% 15%
Washington 50% 28% 22%
West Virginia 59% 24% 17%
Wyoming 59% 26% 16%

Source: NAM CAHPS Survey

Notes:

  • Data are not available for the following states because they did not participate in the survey: AK, ND, NH, and WI.
  • These results only include respondents who had an illness, injury, or condition that needed care right away from a clinic, emergency room, or doctor's office in the last six months; or respondents who made appointments for a check-up or routine care at a doctor's office or clinic in the last six months.
  • Percentages may not sum to 100% due to rounding and statistical suppression.