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I tried to get into the EIDM Portal/MACPro but received an Oracle Error. What should I do?

If you attempt to access the EIDM Portal (https://macpro.cms.gov ) or MACPro (https://macpro.cms.gov ) and receive a blue screen noted as an "Oracle Error", please try the following steps to resolve your issue:

If you are clicking on a bookmarked link, manually type the link to the EIDM Portal or MACPro. You may also attempt to copy and paste. After doing so, re-bookmark the link.

I tried to get into MACPro but received an Access Denied Error. What should I do?

If you attempt to enter MACPro at the link https://macpro.cms.gov  and you receive an error message that indicates "Access denied. You are not authorized to access this page", this indicates that you do not have the proper accesses in EIDM. All MACPro users must have an EIDM ID and access to MACPro through EIDM by way of an EIDM role.

How do I a request an additional role?

To request an additional role, navigate to My User Profile under the Records tab. After clicking the link to your name, on your profile, there is a button to "Add or Modify roles" in the upper right corner. This will give you access to modify your user profile to add additional roles or attributes. Further detailed instructions can be found on Medicaid.gov (https://www.medicaid.gov/state-resource-center/medicaid-and-chip-program-portal/medicaid-and-chip-program-portal.html)

What is a validation error?

A validation error occurs when additional information is required for certain fields on a page. To avoid a validation error, enter in all required information before attempting to validate reviewable Unit data. For many screens this will occur upon selecting a button located towards the bottom of the page to validate your entries.

I uploaded a document but it is taking a while to save, what should I do?

Once you upload a document, the system redirects you to a loading page. On this page there should be a green button labeled "Refresh". If it takes more than several minutes to upload your document you may hit the "Refresh" button. Do not navigate away from this page, otherwise it could cause a delay in the submission package process.

What does the error message "Session Timed Out" mean?

The system automatically times users out and sends an error message when a user does not navigate the application within 60 minutes. When a 'Session Timed Out' error message appears, a loss of data may occur. Therefore, it is recommended to continually save your work every ten minutes.

Please take special note, writing in a text box for 60 minutes does not count as refreshing the page. You must select save or navigate through the application to avoid being timed out.

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